Philip Tishberg's Resume of Experience 
PHILIP TISHBERG
376 Broadway Suite 11F New York, NY 10013-3943
212.571.6912 (o) 917.226.9302 (c)
ptishberg@nyc.rr.com http://philiptishberg.com
A strong effective communicator who successfully conveys solutions on a multitude of systemic concepts and business ideas to diverse backgrounds and levels of technical understanding in a seamlessly integrated manner. Over twenty years “lead-by-example” expertise in Microsoft Windows, UNIX, DOS, and IBM Mainframe platforms. Experienced in various network protocols, software applications, system utilities, network security, user-acceptance testing, relational database logic (DB2, Access, and Oracle) and structured query language (SQL). An all-encompassing record of achievement for implementing IT asset management (BSM, SAM) processes and programs (ITSM, ITIL) that result in cost savings. Twelve years integration experience managing the design and delivery of customer-driven technical solutions implemented in multiple channels and sectors, spanning numerous industries; primarily focused within Fortune 1000 firms.
SOFTWARE ASSET MANAGEMENT BY PHILIP TISHBERG INC. (SAMPTI) President/Consultant NY, NY 2003 - Present
Operates as a consulting firm delivering an effectual process for ITIL/ITSM tools and services that allows organizations to produce repeatable bottom-line savings. Deliverables achieved by accurately acquiring and measuring the assets of the organization through a detailed analysis of their IT Asset Installation base; whether with a pre-existing Configuration Management Database (CMDB) or another database standard used in the managing of a firm's assets. Regulatory compliance and process improvements are achieved when the direct focus on workflow integrations (Configuration Management-BSM) is maximized. Revenue based on securing Individual clients and for the two previous years, consecutive one-year full-time contracts with Eracent Incorporated and Citigroup Corporation. The focus of the firm is towards applying the ITIL framework as it is emerging in the US as a standard for Business Management with regard to Resolution, Service Design, and Control & Risk Management – both for internal departments and Externally with Suppliers.
Independent Consultant: Created the Global SAM Group at Citigroup NY, NY 2006 - 2007
Senior Lead Technologist on the team defining the Licensing Implications with Discovery, Deployment, and Remediation for Enumerating, Reporting, and Publishing and insuring Software Compliance for current Cost Avoidances and towards Future Savings. Outstanding achievements for the past year include the following: Creation of a Master Software Catalog integral to the formation of a DSL (Definitive Software Library) for ITIL standardization (Information Technology Infrastructure Library - a System Standard within Asset Management; ISO19770) concurrent with the implementation and coordination of the asset repository of HP Open View (Asset Center V5.0). Approximately $26.8 Million in license purchase remediation globally across business units and recognized/counted by the Software License Management (LSM) system. The North American Software Portfolio of 5600 different products (DSL) making up 65% of the yearly global spend on all 3 major platforms (Mainframe, Mid-Range/Client/Server and PC Workstation/Desktop) by the organization in recovered savings as defined was $26,800,000 for PC Workstation/Desktop licenses only. The deliverables of these global tasks have produced components in a structured documented manner that cumulatively created a "Best-of-Breed" process in IT Asset Management.
Director of Sales and Business Development: NY Metro Area – Eracent Inc. NY, NY 2005 - 2006
Managed the ongoing existing, future prospective sales, and support relationships for the Eracent suite of IT Asset Management software products and services in the NYC metropolitan area. Coordinated effectively the dissemination of solutions and concepts to senior levels of management in prospective companies and existing customer accounts was successful. Established a level of professional sensitivity with regard to client needs while maximizing revenues and meeting corporate objectives. “Hands-on” in the delivery of the customer experience while displaying technical processes and specific functional area requirements. Developed and executed major sales contracts with Merck Pharmaceuticals Worldwide and Lehman Brothers Securities Investment Bank.
IBM CORPORATION (Acquired July 2005 - ISOGON CORPORATION) NY, NY 1997 – 2003
Manager, Sales Systems Engineering, North America:
Managed the pre-and post-sales support activities to prospective accounts and existing clients various delivery formats of the firm's competitive offerings in software products and professional services. Ensured the full implementation of SAM “Best of Breed” practices and delivered product training by visiting client sites in a Consultative manner for implementing Service Level Contracts or providing training and customization of the product set with existing services or customer defined through Master Service Agreements with detailed Statements of Work for the clients needs. Demonstrated the integrated suite of Isogon software products and professional services engagements at standard Industry Trade Shows, Conferences, and sponsored seminars. Managed the Sales Systems Engineering team and responsible for the scheduling of all related activities for the team throughout the North American Region including the annual planning process for budgeting, forecasting, and expense control.
CITIGROUP CORPORATION (1998 Legal Merger of Citibank, N.A. and Smith Barney/Travelers Group) NY, NY 1992 - 1997
Quality Assurance Administrator, Network Services, SmithBarney 1995 - 1997
Coordinated and supervised the daily operations of the quality assurance department in the corporate communications division. Conducted interdepartmental status meetings daily to review the over 400 weekly work order request queue for system needs (Moves, Adds, and Changes) within the company. Performed multiple weekly reporting tasks on 30 different systems and project items for numerous statistical and figurative reports that were cyclically disseminated to management. Provided monthly reporting of data, hoot, and broadcast system downtime along with a cumulative detail and trend analysis to upper management. Managed the TCP/IP address inventory and usage for the firm based on network guidelines and system requirements.
Manager, Computer Applications Support, Citicorp Institute for Global Finance, Citicorp/Citibank, N.A. 1993 - 1995
Administered the daily computer systems support and training of CIGF staff and entry-level management associates & analysts in an ongoing curriculum that included the following methods of learning: Technology-based education, practicum in the lab with Computer Based Training exercises (CBT) and real-time problem-solving simulations. Maintained all CIGF databases that functioned as the source for the departments’ financial control, entry-level registration, course and room scheduling, professional training programs, and ad-hoc analysis. Served as the primary resource for any system or computer-related issues, including software upgrades, helpdesk inquiries, database maintenance, online systems, and general troubleshooting.
Manager, National Recovery, US Card Products Division, Citicorp/Citibank, N.A. 1992 - 1993
Systems project manager for the conversion of bank acquired written-off S&L Credit card account portfolios from various systems into the newly implemented Citicorp Card Recovery Management System (RMS). Developed all system project plans, including producing business and technical specifications, data field mappings, conversion methodologies, training documentation, implementation schedules, and post-conversion troubleshooting. Produced courses and trained users to maximize searching and reporting with the new system. Coordination maintained with internal departments, external agencies, attorneys, and system vendors regarding test plans, system cutover/conversions, and compliance with all banking regulations.
EDUCATION:
M.A., Sociology/Demography, SOUTHERN ILLINOIS UNIVERSITY, Carbondale, Illinois
B.A., Sociology/Urban Studies, DEPAUL UNIVERSITY, Chicago, Illinois