Philip Tishberg's Resume of Experience 
PHILIP TISHBERG
95 Cabrini Boulevard - Suite 6B New York, NY 10033-3443
212.571.6912 (o) 917.226.9302 (c) sampti@nyc.rr.com
A strong effective communicator who
successfully conveys solutions on a multitude of systemic concepts and business
ideas to all levels of technical understandings & diverse backgrounds
through a seamlessly integrated manner. Over
twenty years of “lead-by-example” expertise in Microsoft Windows, UNIX,
DOS, and IBM Mainframe
platforms. Experienced in various
network protocols, software applications, system utilities, network security,
user-acceptance testing, relational database logic (DB2, Access, SMS, and
Oracle) and structured query language (SQL). An all-encompassing record of achievement for
implementing IT Asset Management (BSM, SAM) processes and
programs (ITSM, ITIL, ITIL Foundation Certified) that result in cost
savings. Proficient in managing the ITAM
Lifecycle (Procure, Deploy, Monitor, Measure, Reconcile, Redeploy/Retirement) and
the Compliance & Reporting (Crystal Reports V10,2008,BOXI) of IT Assets in
the company. 16 years integration
experience in design & delivery of customer-driven technical solutions
implemented in multiple channels & sectors that span numerous industries focused
primarily on Fortune 1K firms.
SOFTWARE ASSET MANAGEMENT
BY PHILIP
TISHBERG INC. (SAMPTI) President/Consultant
NY, NY 2003
- Present
Operating as a
consulting firm delivering effectual processes for ITIL/ITSM Tools &
Services, which then allow organizations to produce bottom-line savings in a
structured repeatable manner. Familiarity
with the following ITAM tools and GUI/CMDB’s: IBM
Tivoli Service Desk Solution/Architecture-TEC/TEP, HP Open View – Asset Center
& Service Center (Formerly Peregrine), CA Unicenter Asset Portfolio
Management ([CA-ARGIS]-Formerly Janus Technologies), Eracent Asset Suite, MRO
Maximo (now IBM),
BMC
Remedy ITSM Suite, Microsoft
Operation Manager/SAM/SMS Toolkits. Deliverables
achieved by accurately acquiring and measuring the assets of the organization through
a detailed analysis of their IT Asset Installation base; whether with a
pre-existing Configuration Management Database (CMDB) or another database
standard used in the managing of a firm's assets. Skilled at acquiring any client firm's "IT
Infrastructure Database" for effecting Asset Management processes. Regulatory compliance & process
improvements achieved when the direct focus on workflow integrations
(Configuration Management-BSM-SCM)
are fully maximized. Expert in the MS-Office
Suite with strengths in Access DB SQL, Word & PowerPoint document and file
creation/ manipulation and Excel Macro, Scripting, and Reporting features. Revenue based on securing Individual clients;
three previous years were consecutive one-year full-time contracts with Eracent
Incorporated, Citigroup Corporation, and City of NY – Financial Information
Services Agency (FISA). The firm focuses
on applying the ITIL framework as a standard for Business Management with
regard to Resolution, Service Design, and Control & Risk Management – both
for Internal Departments & Externally with Suppliers.
Independent Consultant: Remedy
Asset Management 7 Implementation Project NY, NY 2008 - 2009
Directed the team
defining the conversion from Manual to Electronic Business Processes with affects
to Discovery & Procurement Regulations (PPB) on the Remediation Effort (Enumerating,
Reporting, and Policy Creation) for Software Compliance. Outstanding achievements during the project
include the following: Creating (from Individual multi-year, multi-supplier
contract review and procurement/account receivable financial invoices) a Master
Software Catalog integral to the formation of a DSL
(Definitive Software Library) for ITIL standardization (Information Technology
Infrastructure Library). ITIL has become
the industry de-facto, operational Business Service Management processes “Standard”
including for the discipline of Asset Management; ISO19770. Multitasking to create “events” required the simultaneous
implementation of Coordinating the Asset Repository (CMDB 2.1) within BMC ITSM
V7.1, Creating standardized Monthly & “ad hoc” reporting using the
developer Crystal Reports V10, 2008, and Enabling Network File & Reporting
engine infrastructure components utilizing Business Objects XI.
Independent Consultant:
Created the Global SAM Group at Citigroup NY, NY 2006 - 2008
Senior Lead Technologist
on the team defining the Licensing Implications with Discovery, Deployment, &
Remediation for Enumerating, Reporting, Publishing, and Software Compliance for
current Cost Avoidances and Future Savings.
Outstanding achievements include Creation of a Master
Software Catalog integral to the formation of the
DSL for ITIL standardization while implementing the asset repository HP Open
View (Asset Center V5.0). Saved $26.8
Million in license purchase remediation globally across business units and
recognized/counted by the Software License Management (LSM) system. The NA Software Portfolio of 5600 vendor
products (DSL), 65% of the yearly global spend on all 3 major platforms
(Mainframe, Mid-Range & PC Desktop) by the organization in recovered
savings as defined, was $26.8 Million for PC licenses only. The deliverables of these global tasks
produced structured documented components that cumulatively created a
"Best-of-Breed" IT Asset Management process.
Director of Sales and Business
Development: NY Metro Area – Eracent Inc. NY, NY 2005 - 2006
Managed the ongoing existing,
future prospective sales, and support relationships for the Eracent suite of IT
Asset Management software products and services in the NYC metropolitan
area. Coordinated effectively the
dissemination of solutions and concepts to senior levels of management in
prospective companies and existing customer accounts was successful. Established a level of professional
sensitivity with regard to client needs while maximizing revenues and meeting
corporate objectives. “Hands-on” in the
delivery of the customer experience while displaying technical processes and
specific functional area requirements.
Developed and executed major sales contracts with Merck Pharmaceuticals
Worldwide and Lehman Brothers Securities Investment Bank.
IBM CORPORATION (Acquired July 2005 - ISOGON CORPORATION) NY, NY 1997 – 2003
Manager, Sales Systems Engineering, North America
Managed the pre-and
post-sales support activities to prospective accounts and existing clients
various delivery formats of the firm's competitive offerings in software
products and professional services. Ensured
the full implementation of SAM
“Best of Breed” practices and delivered product training by visiting client
sites in a Consultative manner for implementing Service Level Contracts or
providing training and customization of the product set with existing services
or customer defined through Master Service Agreements with detailed Statements
of Work for the clients needs. Demonstrated
the integrated suite of Isogon software products and professional services
engagements at standard Industry Trade Shows, Conferences, and sponsored
seminars. Managed the Sales Systems
Engineering team and responsible for the scheduling of all related activities
for the team throughout the North American Region including the annual planning
process for budgeting, forecasting, and expense control.
CITIGROUP CORPORATION (1998 Legal Merger of
Citibank, N.A. and Smith Barney/Travelers Group) NY, NY 1992 - 1997
Quality Assurance Administrator, Network Services,
SmithBarney 1995 - 1997
Coordinated and
supervised the daily operations of the quality assurance department in the
corporate communications division. Conducted
interdepartmental status meetings daily to review the over 400 weekly work
order request queue for system needs (Moves, Adds, and Changes) within the
company. Performed multiple weekly
reporting tasks on 30 different systems and project items for numerous
statistical and figurative reports that were cyclically disseminated to
management. Provided monthly reporting
of data, hoot, and broadcast system downtime along with a cumulative detail and
trend analysis to upper management. Managed
the TCP/IP
address inventory and usage for the firm based on network guidelines and system
requirements.
Manager, Computer Applications Support, Citicorp
Institute for Global Finance, Citicorp/Citibank, N.A. 1993 - 1995
Administered the daily
computer systems support and training of CIGF staff and entry-level management
associates & analysts in an ongoing curriculum that included the following
methods of learning: Technology-based education, practicum in the lab with
Computer Based Training exercises (CBT)
and real-time problem-solving simulations.
Maintained all CIGF databases that functioned as the source for the departments’
financial control, entry-level registration, course and room scheduling,
professional training programs, and ad-hoc analysis. Served as the primary resource for any system
or computer-related issues, including software upgrades, helpdesk inquiries,
database maintenance, online systems, and general troubleshooting.
Manager, National Recovery, US Card Products Division,
Citicorp/Citibank, N.A. 1992 - 1993
Systems project manager for
the conversion of bank acquired written-off S&L Credit card account
portfolios from various systems into the newly implemented Citicorp Card
Recovery Management System (RMS).
Developed all system project plans, including producing business and
technical specifications, data field mappings, conversion methodologies,
training documentation, implementation schedules, and post-conversion
troubleshooting. Produced courses and
trained users to maximize searching and reporting with the new system. Coordination maintained with internal
departments, external agencies, attorneys, and system vendors regarding test
plans, system cutover/conversions, and compliance with all banking regulations.
EDUCATION:
M.A.,
Sociology/Demography, SOUTHERN ILLINOIS
UNIVERSITY,
Carbondale,
Illinois
B.A., Sociology/Urban
Studies, DEPAUL UNIVERSITY, Chicago, Illinois